If you have a question about your pension you can ask it to the employees of the help desks of RiskCo (in the Netherlands) and Aon (in Belgium). On the DEPF website we will create a page with frequently asked questions and answers. We contacted Jolanda de Bok-den Ouden, pension specialist at RiskCo, and Johan Van Loock, senior manager at Aon, to already share the five most frequently asked questions with us.

In the Netherlands

  1. Must I inform the DEPF of my change of address?
    If you move within the Netherlands, you don’t have to inform the DEPF of your new address. The fund will automatically be notified of this change via the municipal personal records database. When you move to a foreign country, you do have to inform the DEPF of your change of address.
  2. What is my A-factor?
    The A-factor is the amount that according to the tax rules, you can still save for your pension with deduction of the contribution from you taxable income in a given year. You find the A-factor on your pension overview (UPO). What sometimes cause confusion, is that your UPO for 2018 contains your A-factor for 2018, whereas you have to fill in the A-factor for 2017 in the tax return that have you to submit in March or April 2018. So, you need your UPO for the previous year for that purpose.
  3. Can I get a statement of my pension entitlements at a random moment in time?
    In principle, you receive a UPO once a year. Sometimes, participants ask an intermediate statement, for instance when they conclude a new mortgage contract. An intermediate statement is supplied in such a special case. In other cases, the participants can view their entitlements with the DEPF (as well as those with other providers) via the Pension register (
  4. What is the percentage of the indexation?
    We often get this question in the first weeks of the New Year as the possible indexation starts on 1 January. But the DEPF board does not take the decision about the indexation before its meeting in May or June, when the definite funding ratio is determined. If a (partial) indexation is granted, this is immediately announced on the website. Pensioners receive a new payment specification as their benefit changes.
  5. Must I sign up my partner with the pension fund?
    This is not necessary when you live in the Netherlands and get married or conduct a registered partnership. We are automatically notified by the civil registry. When you decide to cohabitate with a cohabitation contract concluded by a notary you do have to sign up your partner and send us a copy of the cohabitation contract. When you decide to cohabitate without a cohabitation contract you cannot sign up your partner with the DEPF. If you live abroad and something changes in the composition of your family, you always have to notify the pension fund yourself.


  1. Can I pledge my pension plan/death cover for a mortgage loan?
    Yes, it is possible to pledge 70% of the reserves you have accrued with the pension fund as cover for a mortgage loan. If you take up your pension plan, the pension fund will pay (part of) this plan to credit institution to redeem the outstanding loan. You receive the remaining pension amount. You can also pledge your available reserves in case you should die before you take up your pension plan. The DEPF will repay the loan to the credit institution. If the death cover is higher that the outstand loan, the balance is paid to your beneficiaries.
  2. When can I take up my pension plan?
    Since the beginning of 2016, the taking up of your legal (early) pension is related to the payment of your supplementary pension capital. So, if you take early retirement, your supplementary pension will also be paid to you at that time. If you take up the legal pension after the age of 65, your supplementary pension will also be paid at that later moment. There are transition measures which, under certain conditions, make it possible that the supplementary pension capital can be taken up before the legal (early) retirement age. The basis for this is your age on 31 December 2016. If, for instance, you were 55 then, you are allowed to take up your supplementary pension as of age 63.
  3. What happens if you leave the company?
    If you leave the company you receive a letter with the different options.
    You can leave the accrued reserves in the pension fund. The DEPF will contact you upon your retirement and inform you of the formalities required to pay the pension. You can also transfer your pension entitlements to another pension institution that is authorized to manage a corporate pension plan. If you should initially decide to leave your entitlements in the DEPF, you will still have the choice to transfer them at a later date.
  4. Do I still have a death cover and a disability cover if I leave the company?
    If you leave the company your death cover remains in place and the current level of your pension entitlements is paid to your beneficiaries.
    You disability cover is stopped when you leave the company. However, if you were already disabled for work at that time and received a benefit from the pension fund, this cover is continued until the end of the disability or until the retirement/death.
  5. Who is the beneficiary of my death capital?
    The beneficiaries are in order of priority:
    – the partner (married of cohabiting) except in case of a divorce or separation from table and bed
    – the legal, adopted and acknowledged children
    – a beneficiary assigned by the participant via a signed addendum
    – the father and mother
    – the brothers and sister
    – the DEPF.

If you wish, you can change the order of the beneficiaries via a form that is available from the administration.

You can soon find a link to more frequently asked questions and answers on the website.